Citrine 4 points

Return Policy: We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached and in the original packaging. You will also need proof of purchase or proof of purchase.

To start a return, you can contact us at info@allanitminerals.com .

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Returns without prior request will not be accepted.

If you have any questions about returns, you can contact us at any time at info@allanitminerals.com .

Damage and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you have received the wrong item so that we can evaluate the problem and make it right.

Exceptions/Non-Returnable Items: Certain types of items cannot be returned, such as custom-made items (such as special orders or personalized items). Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on discounted items or gift cards.

Exchanges: The quickest way to ensure you get what you want is to return the item you have and after the return is accepted, make a separate purchase for the new item.

14-day right of withdrawal for the European Union: Notwithstanding the foregoing, you have the right to cancel or return your order within 14 days of receipt, for any reason and for any reason, provided the goods are in the same condition as you received them , unworn or unused, with tags and in the original packaging. You will also need proof of purchase or proof of purchase.

Refunds: We will notify you once we have received and inspected your return and will let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@allanitminerals.com .